Published On: Tue, Aug 28th, 2018

Israeli startup Puls Raises $50 Million to Deliver In-Home Technical Support

Puls will establish the same-day technician services as a single brand for consumers, retailers, and corporate partners seeking seamless customer experience

L-R Eyal Ronen and Itay Hirsch - Puls co-founders. Photo credit - Rony Pearl

Puls Technologies, an Israeli company delivering end-to-end support for the devices at the heart of everyday life, has raised $50 million Series C fundraising round.

Temasek led the round, with participation from current investors Sequoia Capital, Red Dot Capital Partners, Samsung NEXT and Viola Ventures. The round also includes investments from Hanaco Ventures and Hamilton Lane.

This investment is the largest round to date for San Francisco-based Puls. In August 2017, Puls announced a $25 million Series B. The company has raised more than $90 million to date.

Founded in 2015 by CEO Eyal Ronen and Itai Hirsch, Puls operates an end-to-end business model that ensures strong economics and customer satisfaction.

Puls’ platform matches consumers with the right skilled technician with the right parts, in as little as 60 minutes, 7 days a week. Puls’ nationwide network now includes more than 2,500 vetted professionals in more than 50 US metro areas, providing same-day installation and repair for more than 200 products, including smartphones, big screen TVs, HD antennas, garage door openers, and smart home devices such as voice-activated speakers, video doorbells, keyless locks, AI cameras, smart thermostats, and security systems.

Puls is headquartered in San Francisco with offices in San Diego and Tel Aviv.

“As consumers depend on electronic devices for every aspect of daily life, the world needs a new service model,” says CEO Eyal Ronen. “No one should have to drive across town and stand in line to speak to an expert, or wait hours at home for a local repair van to show up. Puls is fixing the entire service industry to be seamless, rapid, and reliable. We will be the single point-of-contact, 24/7, and the only brand you need for anything with an ‘on’ switch.”

Puls is operating at the intersection of the on-demand home services market, estimated at over $400 billion, and the $50 billion home automation markets. By the end of 2018, there will be 11 billion connected devices globally – more than the number of people on earth. That’s forecast to double by 2020, when the average household will have 50 connected devices, creating an explosive need for integration, support, and repair services.

“As investors in global online leaders, Temasek brings incredible expertise to our board. We accelerate our direct-to-consumer business and expand strategic partnerships with big-name retailers, insurance companies, and hardware OEMs.”


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