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Israel’s Nice Systems has seen JP Morgan Chase upgrade its rating from neutral to overweight. The news comes as the company releases a new office solution called Work Manager, a back office solution that it says will automatically prioritizes tasks from across an enterprise and assigns them to the most suitable employees for the job.
JP Morgan also raised its price objective on NICE stock from $68.00 to $72. The company’s stock closed on the NASDAQ Friday at $66.03. Nice-Systems has a 52 week low of $37.84 and a 52 week high of $67.15.
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Meanwhile NICE is boasting that its new Work Manager solution includes a sophisticated workflow engine providing the guidance and full data needed to process a work item, like a loan application or insurance claim, as well as real-time progress reports and unparalleled visibility into back office processes.
NICE Work Manager, states the company, was designed to serve large multinationals with labor-intensive back office operations, such as in the financial services, insurance and healthcare sectors. It takes work tasks out of the silos which commonly develop in such enterprises and creates a comprehensive, policy-driven queue of work. This operational process and workforce optimization improves customer service levels, regulatory compliance and productivity, while also increasing customer satisfaction and employee collaboration.
Miki Migdal, President of the NICE Enterprise Product Group, said,
“All of the NICE Work Manager features are the result of real-world experience in the back office. Our customers requested a fully-featured work management solution that would easily integrate with their existing NICE Back Office solutions. We listened, and the result is Work Manager, with what we believe are unprecedented enterprise-wide workflow prioritization and streamlining capabilities. We are very excited about the business results our clients will realize with NICE Work Manager, including creating the perfect experience for their customers.”
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