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Totango Raises $100 Million


Totango Team (Facebook pic)

Totango is an Israeli startup that leverages data to orchestrate and transform revenue experiences. Totango has raised $100 million in Series D funding led by Great Hill Partners, a thematic growth equity investor that targets leading businesses in disruptive markets. Existing Totango investors also participated in the round including BGV, Pitango Ventures, and Canvas.

Founded in 2010, Totango’s customer service platform leverages data to orchestrate and transform revenue experiences. Totango SuccessBLOCs is a visual, no-code modular technology that the company boasts empowers teams to build “transformative customer journeys that quickly close the Revenue Experience Gap and drive revenue growth at scale.”

Thousands of businesses from start-ups to the fastest-growing enterprises like Zoom, SAP, and Google use Totango to design, optimize and run their customer engagements. Totango says that businesses that use Totango products experience faster onboarding of new customers, higher product adoption and value for their users, reduced churn, and increased revenue growth.

Totango saw 313% year-over-year growth and the launch of the industry’s first and only free-forever customer success platform over the past year.

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“Since its inception, Totango has been at the forefront of customer success. In an age where hybrid work by remote teams has become the norm and the rate of change has increased exponentially, customer success technology that is visual, modular, and easy to implement and use has become more critical than ever,” said Guy Nirpaz, Founder and CEO of Totango. “Our rapid growth demonstrates our product, which removes the friction to design, run and scale customer journeys, has become a necessity for businesses to orchestrate first-class customer experiences that drive revenue growth, at scale.”

“As one of the original entrants into the customer success market, Totango has emerged as a clear leader in an exciting industry through its relentless focus on customers, product innovation, and thought leadership,” said Christopher Gaffney, Managing Director at Great Hill Partners. “We are excited to support the Company’s continued growth as it capitalizes on the large, underpenetrated market opportunity ahead and delivers best-in-class customer success experiences for businesses of all sizes.”



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