The New York-based company is a Global Provider of Field Service Management that allows organizations to better manage and deliver service to their customers in the field, by connecting all branches with their headquarters. Among FieldOne clients are United Technologies and Mitsubishi-Hitachi Power Systems.
The core FieldOne platform was built on top of the Microsoft Dynamics xRM Framework, enabling it to work easily with Dynamics CRM, Outlook, Office 365, Azure, Skype and Yammer.
Shlomo Boim previously developed a filter for Haredi Internet users in order to prevent exposure to unwanted material, particularly pornography and immodest dress.
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Shlomo Boim announced:
“Today, as we announce Microsoft’s definitive agreement to acquire FieldOne, I am grateful and amazed by the journey we are embarking on as a company. What started as a simple idea some years ago has turned into a powerful solution that will impact millions of people around the world. I am truly humbled by this realization.
“The future is very bright for the field service management software industry. Evolutions in technology are fueling rapid advances in the IoT, cloud, and big data. Companies need to shift from reactive to proactive service mode or they risk losing their customers. The need is blatantly obvious and with Microsoft’s resources and vision we will be taking field service to a whole new level and look forward to sharing our new developments with you. We don’t see this milestone as an end but rather as the beginning. We see this milestone as a fascinating journey rather than a destination and we welcome you to join us!
Microsoft Corporate Vice President Bob Stutz notes wrote on the company’s official blog:
Field service management is a specific but critically important area of customer service, providing companies with the ability to deliver end-to-end field service. This is a unique and transformational point in time for these solutions as enterprises look to improve their responsiveness to customers with service in the field – taking service directly to the customer anytime a service cannot be managed by phone or other channels.
In this critical area, FieldOne really stands out. They have the baseline functionality that organizations need to drive a more effective field service operation stands out. They have the baseline functionality that organizations need to drive a more effective field service operation
