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Israel’s NICE Systems and CloudScann have announced an integrated mobile application solution that they say turns smartphones into reporting tools to document incidents as they happen and that allows officials to act faster to resolve them.
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The integrated solution combines NICE’s situation management solution, Situator, with CloudScann’s hosted See It Send It mobile app. By using the app on their smartphones, field personnel can report incidents, including sending video and photos, to a centralized command center through NICE Situator. Communication is bi-directional, so Situator can also push incident alerts, task lists, and links to live video feeds to the mobile app. This will extend the real-time awareness of safety, security, and operational issues for the largest statewide public transportation system in the U.S.
Situator pinpoints the GPS location of the sender’s phone as the incident location, and can then pull up video feeds from nearby surveillance cameras. The command center operator immediately sees who’s sending the alert, where it originated, what’s happening, and what actions to take. The app is also equipped with a panic button.
NJ Transit has already deployed the solution at a major event, and plans to extend the use of the app for daily use among its maintenance, customer service, and transit police personnel. For example, maintenance staff will be able to view assigned work orders, their location and related video, and report back to the control room when the job is complete.
Chris Wooten, Executive Vice President, NICE Security Group said, “By extending these capabilities to field personnel for daily use and to transit employees for large events, organizations will gain unprecedented situational awareness to help ensure the highest levels of security, safety, operational efficiency, and customer service for passengers. We believe it’s a model in mobile technology innovation that other transit agencies will surely want to emulate.”
Dan Kerning, CEO of CloudScann, said, “The CloudScann See It Send It app and NICE Situator technologies are truly complementary. The combination of the two promises significant benefits, not only for transit but for other organizations that want to improve their situational awareness, communication, and collaboration.”
CloudScann boasts that it has developed the next generation platform for mobile security solutions. This, the company states, takes the public service “See Something, Say Something” campaign, and advances the concept to the See it Send it application using mobile devices.
