Tadiran Telecom, an Israeli provider of Unified Communications and Collaboration Contact Center, and Control Room Software solutions, has been selected to provide their Aeonix UC&C Hotel Motel solution to three major hotels in Puerto Rico.
The company boasts that its Aeonix UC&C Hospitality Solution provides each department within a hotel with features specifically designed to fit its unique needs.
According to Tadiran, for the front desk the Aeonix UC&C provides full integration with property management systems (PMS) such as Opera-Fidelio and Silverbyte which expedites the check in/check out process and facilitates personalization of features for the guest. Guest Voice Mailboxes, Wakeup calls, Group Wakeup Calls and Do Not Disturb feature are also supported and can be programmed either at check in or on demand.
Guest Rooms: The Aeonix UC&C solution enables voice paging to individual phones, groups of phones or all phones, enabling the hotel staff to quickly relay lifesaving instructions in an emergency situation. For the executive suites the Aeonix also supports high quality video conference-enabled business media phones, which provide busy professionals with lifelike unified communications capabilities.
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For the hotel’s sales and marketing its reservation center will be supported by the Aeonix Contact Center solution. The Aeonix Contact Center solution is an integral extension of the Aeonix infrastructure. It integrates seamlessly with existing databases and CRM packages and allows real time, proactive, online management of single reservations and group orders.
Finally with regards to finance, the Aeonix Call Accounting application offers a comprehensive approach, providing hotels with the ability to manage their communications environments and associated costs by determining usage throughout the hotel. The Aeonix Call Accounting modules are aimed at reducing enterprise communications costs, increasing visibility and maximizing staff resources. Aeonix Call Accounting also provides hotels with usage visibility and budget management capabilities, enabling the hotel to collect and analyze call records from multiple sources and create associated invoices.
“The release of the Aeonix Hotel Motel solution and subsequent wins of three prestigious hotels in Puerto Rico strengthens our position in this market segment, ” said Eldad Barak, President and CEO of Tadiran Telecom. “We responded to the needs and requirements in this important market segment by integrating these features into the Aeonix UC&C platform. And the results were soon to follow. We look forward to seeing more and more Aeonix solutions in hotels worldwide.”