Webhelp, Europe’s largest call center management company and one of the world’s top four in its area, is establishing operations in Israel.
The Israeli office is expected to hire 500 employees within a year is led by Einat Benjamini, who established Golan Telecom’s operation.
The company has already rented office space in Tel Aviv’s Alon Towers but is seeking a larger site for its planned service center.
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Although Webhelp was sold in 2019 for 2.4 billion euros to a private Belgian fund Groupe Bruxelles Lambert (GLB), the founders Frédéric Jousset and Olivier Duha continue to lead the company.
Olivier Duha, Webhelp’s CEO, said: “With the local talented engineers who match our game-changers mindset, we’ll start out by providing support services for some of the world’s leading tech companies, while also extending our services in the country along the entire customer journey.”
The company is hiring in Israel young forces in the field of Big Data, software engineers, and Linux system administrators.
The Franch company revenue is expected to reach over $2.5 billion in 2021. It manages about 200 operation centers in more than 50 countries. These centers offer services in more than 30 different languages. Each center may provide services in a variety of different languages. The company employs approximately 95,000 people worldwide and serves over 1,300 clients, including some top 20 corporations on Forbes’ annual list of the World’s Most Valuable Brands, and 4 of the world’s top 5 technology companies.
Webhelp founded in 2000 originally offered real-time IT support services, before expanding into call center operations and business support. In 2011 Charterhouse Capital Partners, a private equity firm established in London, become the main investor in the company which was acquired in 2019.
Webhelp becom the largest BPO (business process outsourcing) supplier in Europe. BPO outsources corporate functions such as contact centers, customer service, social media, technical assistance, human resource management (payroll and employing temporary or permanent personnel), and technical services such as telephone, videoconferencing, voice-chatbots, and artificial intelligence.
