NICE Systems (NASDAQ: NICE) today announced that the NICE Trading Recording solution has been qualified to support Microsoft Lync, Microsoft’s next generation unified communications software. The qualification ensures that financial institutions can now use the same reliable, secure and scalable recording platform used in their trading floors for the back office. NICE Trading Recording has the ability to capture all voice interactions across different channels, such as front-end, back office and mobile phones, to help ensure regulatory compliance.
NICE Trading Recording is an innovative recording solution designed to help financial institutions with essential capabilities such as retention, retrieval, advanced search, and monitoring. It supports a secure and automated process that documents all access to call recordings and delivers instant call retrieval and replay to the workstation. As more and more financial institutions are using Microsoft Lync, NICE has adapted its NICE Trading Recording solution to support the growing and diverse forms of communications that customers need to capture.
Microsoft and NICE are strengthening their long-standing partnership with this new integration. NICE is already part of Microsoft’s ISV Developer Program, integrating Microsoft Lync into the NICE Interaction Management platform. This recent qualification extends NICE’s existing broad reach in the financial trading market.
Dan Benedict, Program Manager of Lync ISV Developer Programs, Microsoft said, “Our partners are helping us to extend the Lync 2013 software platform with applications that meet an expanding variety of business and communications needs. The qualification of financial trading floor tools, such as the NICE Trading Recording solution, allows us to support our Lync customer requirements with the highest levels of functionality and usability.”
Yaron Morgenstern, General Manager, Financial Markets Compliance, NICE, said, “With the already extensive number of NICE Trading Floor deployments in trading floors throughout the world, Microsoft Lync qualification is an important and logical step to expand our integration possibilities in the financial sector. NICE is deeply committed to providing our customers with a rich portfolio of solutions that contain the latest innovations and integrations to meet their regulatory compliance needs.”