Published On: Thu, Oct 9th, 2014

NICE Systems and Truphone Team Up


NICE Systems and Truphone, a global mobile network, announced that they have successfully integrated the cellular carrier’s mobile recording service with the NICE Trading Recording (NTR) system.

The companies stated that the partnership will enable clients to have an integrated solution to comply with the newest international cellular record keeping regulations, including FCA in the UK and Dodd-Frank in the US. These rules mandate that financial institutions capture, store and retrieve mobile communications that relate to specific trades in the UK and US.

Nice and Truphone say that the integration of Truphone technology into the NICE NTR system future proofs customers’ mobile recording capabilities and ensures continuing regulatory compliance.

The addition of Truphone Mobile Recording, which provides seamless recording in over 200 countries, gives NICE NTR customers an integrated solution to store and analyze data, the integrated NTR system also offers organizations the increased security and privacy of having one platform on their premises to record voice, instant messenger and data communications across fixed and mobile platforms.

Yaron Morgenstern, General Manager, Financial Markets Compliance, NICE said “We believe that our partnership with Truphone will provide significant benefits to our global customers. The growth of mobile capture is important to NICE as we continue to offer our customers secure, intelligent multichannel compliance software to help manage the ever changing compliance rules and challenges.”

Paul Liesching, Senior Vice President, Truphone Mobile Recording, Truphone said, “We are delighted that our Mobile Recording capability will further enhance the NICE Trading Recording system. By integrating Truphone Mobile Recording, NTR customers will now be able to support their mobile compliance and governance requirements across four continents.”

Truphone is the first mobile operator in the world that expands the reach of businesses beyond the borders of their home country. Headquartered out of London, Truphone has 13 offices across four continents and continues to expand aggressively.

NICE solutions are used by over 25, 000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

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