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Aquant Raises $70 Million for Service Industry Tech

Aquant

Aquant founders Shahar Chen and Assaf Melochna. (Photo Aquant)

Aquant, an Israeli startup offering a Service Intelligence Platform that uses artificial intelligence AI, raised $70 million in Series C funding, led by Qumra Capital, Insight Partners and Pitango Growth. This brings Aquant’s total funding to date to $110 million.

Aquant offers a proprietary service intelligence platform that harnesses Artificial Intelligence. The company says that its system can, “ingest unstructured data, tribal knowledge, and industry insights.” This combination gives service leaders meaningful insights into the state of their organization, enabling them to make data-driven decisions.”

The company explains that businesses are looking to transform the way they deliver service, with service leaders expected to deliver exceptional service to differentiate the brand. They are also being asked to provide customer insights, derived from service data, to help executives and front line managers make strategic business decisions across all lines of business, including service, product development, sales, and more.

“To win the service game today, it’s not enough to just solve problems anymore,” said Shahar Chen, CEO and co-founder of Aquant. “Companies must also provide a stellar service experience. And when providing a stellar experience, service becomes more than just ‘maintenance’ for customers – it becomes magic.”

“Customers trust Aquant’s AI-enabled offering, as unlike generic AI solutions, it is tailored to the service vertical’s needs and delivers clear ROI from day one,” said Idit Muallem-Yedid, partner at Pitango Growth, who’s joining Aquant’s Board. “Aquant’s insights shed light on areas traditionally perceived as blind spots in service operations and experience. I am excited to be part of Aquant’s journey, as it continues to bring value to all stakeholders of the service experience and roll out additional solutions highly anticipated by its customers.”

“We look forward to working with our new investors as we enter an important growth phase,” said Assaf Melochna, president and co-founder of Aquant. “The service industry is on the cusp of once-in-a-lifetime advancements, and helping these companies transform service by providing critical business insights is built into Aquant’s DNA.”

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