Israel’s SysAid Technologies Ltd., a provider of IT service management solutions, announced the launch of an iPad app that will soon be available from the Apple App Store. It will allow IT administrators to complete daily service tasks on-the-go, SysAid boasts.
The company says that the app is built to provide flexibility and a user-friendly experience, the new iPad app enables administrators to provide support on the move without being tethered to a desktop computer.
SysAid was founded in 2002, by Israel Lifshitz. He said that his vision was to make the lives of IT professionals around the world easier, and to make their IT environments and IT service delivery better.
It declares the company aim to be to simplify the daily challenges that IT professionals face with “intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use.” Available in 42 languages, its solutions are used by organizations spanning all industries and sizes.
“IT admins are the ultimate in-the-field service provider, so they need applications that support mobility, ” said Sarah Lahav, CEO of SysAid. “No matter what mobile device and OS they choose, we want to make sure our customers have the service desk in their hands. This is about making service more efficient and life easier for hard-working IT professionals. Our customers requested this particular application, and we made it happen.”
With the iPad app, IT admins can resolve incidents and update service records in real-time. They can also communicate with end users via email within the tickets. The interface has been specifically designed for the iPad to provide an intuitive user experience. In midsize to large organizations, the iPad app will save IT admins from potentially long, out-of-the-way trips back-and-forth to the IT department, leaving more time to help end users. At organizations with BYOD policies, the iPad app will also allow IT admins to manage service at home or from wherever they may need.
The new iPad app complements SysAid’s full suite of mobile applications for the iPhone, Android, BlackBerry and Windows devices.